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What is Smart911?


Smart911 is a free service that allows citizens across the U.S. to create a Safety Profile for their household that includes any information they want 9-1-1 to have in the event of an emergency. Then, when anyone in that household dials 9-1-1 from a phone associated with their Safety Profile, their profile is immediately displayed to the 9-1-1 call taker providing additional information that can be used to facilitate the proper response to the proper location. At a time when seconds count, being able to provide 9-1-1 with all details that could impact response the second an emergency call is placed could be the difference between life and death.

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How Smart911 Works



What is a Safety Profile?

A Safety Profile is a set of information about an individual, or a household that is contained within one account on Smart911.com. Information can include details about all members of the household, all phone numbers (mobile, landline or VOIP) and all addresses including home, work and even vacation homes. Users can also add details about medical conditions, medications, vehicles, pets and even emergency contacts.
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How Does Smart911 Work?

Smart911 allows citizens to provide the additional details that 9-1-1 call takers may need in order to assist them during an emergency. When you dial 9-1-1 today the information received by the 9-1-1 call center can be limited based on the type of phone you are calling on. With Smart911, anytime you make an emergency call from a phone registered with your Safety Profile, the 9-1-1 system recognizes your phone number and automatically displays your profile on the screen of the call taker who receives your call.

At a time when you may be panicked, or unable to communicate, or it could be unsafe to communicate, Smart911 ensures that the details you would need to tell 9-1-1 are immediately available in the event you cannot verbally provide them.



How is My Information Validated?

Smart911 has several protocols in place to ensure that information within your Safety Profile is current and accurate. Each phone number within your profile must be validated. Once you enter your phone number you can choose whether you want to receive a phone call or text message in order to confirm your phone. If you receive an automated call you will be asked to press "1" to confirm. If you receive a text message, you will be given a 4 digit code to be entered into your profile to confirm.

In addition, Smart911 requires that each profile must be confirmed or updated every 6 months to ensure that current and accurate information is being provided to 9-1-1. This can be done by simply logging into your account. You will receive reminder messages from Smart911 if you are approaching the 6 month mark to confirm your account.



Where is Smart911 Available?

Smart911 is available in hundreds of communities across the U.S. with our coverage area growing every month. To see if Smart911 is currently available in your local 9-1-1 center, you can search via Zip Code.

Smart911 is a national service and anytime you dial 9-1-1 across the country and your call is answered by a 9-1-1 center offering Smart911 your profile will be available. Even if Smart911 is not currently available in your residential zip code public safety officials urge you to create a Safety Profile. Once created, if you work, visit or travel through any area with Smart911 your profile can offer valuable details to assist you during an emergency.



How Does Smart911 Help?

Smart911 is a service that can benefit all citizens in any type of emergency. While Smart911 is for all, there are several populations for which Smart911 is a necessary resource in order to facilitate fast and accurate communication with 9-1-1.
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About Smart911