Trouble Logging In? Try These Suggestions.

What do I do if I forgot my User ID?

If you have forgotten your User ID, go to the login page and click the ‘Retrieve Login Information’ link. On the next screen, click ‘I forgot my User ID’. You will then be able to retrieve your User ID by entering your email address. Your User ID will then be emailed to you.

What do I do if I forgot my Password?

If you have forgotten your Password, go to the login page and click the ‘Retrieve Login Information’ link. On the next screen, choose ‘I forgot my password’. Enter your User ID and when prompted, answer the secret question you chose when registering. A link to reset your password will be emailed to you.

What do I do if I forgot BOTH my User ID and my Password?

If you have forgotten both your User ID and your Password, go to the login page and click the ‘Retrieve Login Information’ link. On the next screen, choose ‘I forgot both’. You will then be guided through a process to retrieve first your User ID, and then your Password.